You can also play back AVCHD and AVCREC discs in some versions of CyberLink PowerDVD 9.6 3D and above.ĬyberLink PowerDVD is a third-party Application. CyberLink PowerDVD 9.6 3D offers feature-rich navigation controls for an interactive and tailored viewing experience.ĬyberLink PowerDVD supports the playback of Blu-ray Discs, DVDs, VCDs and several video and audio file formats. NOTE: Cyberlink has four different methods of customer support: E-mail, Phone, FAQ, and a Community Forum.CyberLink PowerDVD is a software disc player with all the features and controls of a regular living-room disc player. Contact Cyberlink PowerDVD support for further assistance.Uninstall the PowerDVD software, and then reinstall it.Verify that the latest version of the PowerDVD software has been downloaded and installed.If CD, DVD or BD discs are still not being detected, service may be required.Troubleshoot and resolve the condition where the optical drive is missing from My Computer.

Verify that all available BluRay disc drive updates have been downloaded and installed.ĭownloads are posted on your model support page.

If CD, DVD or BD discs are not being detected:.

Test other BluRay movies that have been known to work in the past.

Verify that the BluRay® disc you are attempting to play is not damaged.

If BluRay movies are not playing properly:.

Downloads are posted on your model support page. IMPORTANT: Before beginning this procedure, click the download and install all available driver, system and application updates. Follow these steps to troubleshoot various Cyberlink® PowerDVD® software issues.

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